Extract Technology always appreciates feedback in any form – be it positive or negative. We’ve incorporated feedback forms into our quality process and we really value every reply received, our aim is to continually improve our business and our customer’s journey with Extract Technology.
This feedback is important whether it be for capital equipment or in this example the After Market department where very often our customers call us with extremely urgent requests due to the nature of their business.
When any request is received our After Market department makes every effort to resolve site issues within the shortest possible time frame. Therefore feedback like the one below from Baxter Healthcare reinforces the dedication and customer service provided by everyone within the company.
We were hugely impressed by the response of Extract Technology’s technical sales and support team in dealing with an extremely urgent request to provide specialist HEPA filters for our clean rooms at Baxter Liverpool. The filters are business critical and downtime is measured in dollars per second. Extract Technology was able to provide the correct filters to site within 6 hours of the original request, a truly remarkable service. – Steve Dawson, Process Specialist, Baxter Healthcare Ltd
Can a Containment System Meet ISO Conditions?
Walker Barrier Systems, Extract Technology’s sister company in US has just published a whitepaper concerning ISO conditions and how containment systems can meet them. To find out:
- What’s the purpose of downflow booths
- Why you need to count particles and
- How to achieve containment in unclassified areas